Report trash, sewage or dirty water near you

• Stand at the spot, so the location is right. Drag the pin if it is off. Sending it later? Search for the place on the map.
• Take one clear photo of the problem itself. Keep faces, vehicle number plates and house names or numbers out of the frame, or blur them before sending.
• Say where you are, at home or at a lake, river, drain or street, then pick what you see. At a public place, if nothing fits, choose Something else and describe it in a line.
• For a water test, choose At home, then Add a water test. Photograph the meter or kit showing the result and enter the values you have. TDS alone is fine.
• One problem per report. Two problems at the same place make two reports.
• If someone has already reported the same thing there, we ask whether yours is the same. If it is, your photo goes on that report instead.
• No signal? The report waits on your phone and sends itself when you are back online.

Trash and dumping, Sewage and outflows, How the water looks or smells, Tap and drinking water, Broken public pipes and taps, Flooding and drains, Building on or filling in, Good news, or anything else about water at a place, anywhere in the cities, districts and river basins we cover.

Have a TDS meter or a water test kit? Choose At home, then Add a water test.

Water bills, tanker prices and supply timings belong with your water board.

1. Straight away, we show you which public body handles it, its official complaint channels and what each one does after you file.
2. We check it, usually within 3 days. Reports that identify people, or are not about water at a place, are not published.
3. It goes on the public record for its place: in the list and, within about 100 m, on the map.
4. You decide whether to file. The department will know it was you, since most ask for your mobile number. Your report here stays anonymous either way.
5. If you file, save the reference number (you can do it straight after sending) and update the status as things move: reported, done by the department, fixed (with a new photo) or still there. Turn on notifications, or add a calendar reminder, to hear when something changes.
6. Anyone who passes the spot can say it is still there, or send a photo showing it fixed. We share checked reports, never anything about you, with the departments that handle them, and they can mark what they have done. A fixed photo is checked before the record changes.

On the page for its place: a lake’s panel on the water bodies map, your ward’s page, the village or district page, or the river basin’s map, where a Citizen reports layer shows every published report. The confirmation after sending, and My reports, link straight to it. Tap-water reports and water tests show at ward or village level only, never on the map.

Colleges, schools, residents’ associations, lake groups and NGOs can take part together. Once signed in, open Groups to start one, or join one with the code or invite link its host shares. We check each new group before its name appears anywhere.

A report sent with a group shows the group’s name, never the sender’s, and counts towards what the group has done. Members are never listed.

Department portals have no way for another system to submit a complaint, most need the complainant’s own mobile number, and filing in our name would make us the complainant instead of you.

We plan to offer departments a regular summary of checked reports for their area, with no reporter details, and to record the status they send back for each one, so the record updates without depending on you.

You can start a report without signing in; you sign in when you send it. We ask so one person cannot flood the record with fake or repeated reports: each account has a daily limit, and an account that misuses it can be stopped. And so you can follow your own reports and keep their status up to date. Google confirms you are a real person; we never ask for your phone number or address.

Public pages show the photo, what it shows, the place and the date, and maps show the report within about 100 m of where it was sent. Never your name, email or Google account, never your notes, and never the time of day.

If you send a report with a group, it shows the group's name, never yours. Members are never listed, not even to the group's hosts.

Tap-water reports and water test results show only the ward or village, never the point on the map.

Each report carries a coded tag made from your account with a secret key kept outside the database, so even a copy of the database cannot tell who sent what. Your email stays only in the sign-in system.

To check a report, our reviewer sees its photos, exact location, your note and an anonymous tag, never your name or email.

We strip the hidden location and date from every photo; our reviewer sees them only until the report is checked, and then they are deleted. Photos that show a face, a vehicle number plate or a house name or number are rejected, so keep them out of the frame or blur them before sending.

Your account is used only to run reporting: the limits, your own report list and stopping misuse. We send you no email and show no ads. Notifications come only if you turn them on, carry nothing about you, and can be turned off at any time. Nothing about you goes to any government department, the bodies that handle complaints, or anyone else. If you file a complaint with a body yourself, that body sees what you give it, under its own rules.

Published reports are part of the public record. We use them, and the averages and trends drawn from them, for analysis, both non-commercial and commercial, always without anything that identifies you.

Delete your account from the top of this page once signed in. Reports not yet published go with it. Published reports stay with nothing linking them to you, or you can remove them too.

If an Indian court or law compels us, we would have to hand over what we hold, which is why we keep nothing from your account beside any report. Google knows you used Sign in with Google here, but never sees your reports. Our sign-in and hosting providers keep standard security logs, such as internet addresses; we do not use them to identify anyone.